Services Manager in Salem, OR

Salem, with some local travel spanppspanSalary Typically starts at 3,857 per month, excellent benefitsspanppspanCloses December 26, 2012br br spanspanNWSDS Application spanspan styletext-decoration underlineandspanspan introductory letter are required.br br spanspanAn offer of employment is contingent on the successful completion of a experience investigation.spanspanspanspanNorthWest Senior and Disability Services is a local governmental entity charged with the development and coordination of services to people with disabilities and older adults living in Clatsop, Marion, Polk, Tillamook and Yamhill Counties.spanppspanspanppspan styletext-decoration underlineHOW TO APPLYspanppspanA determination to be interviewed will be based on your completed application as well as your introductory letter outlining why you are interested in and qualified for the position. Include the recruitment number on your application. spanspan styletext-decoration underlineOnly complete applications, with requested introductory letter will be considered.spanppspanspanspanspanppspanApplications may be obtained at spanspan styletext-decoration underlinewww.nwsds.orgspanspan or from NorthWest Senior and Disability Services, 3410 Cherry Avenue NE, Salemspanspan styletext-decoration underline.spanspanspanspanResumes are not acceptedspanspanspanspanin place of a completed application.spanspan Submit spanspan styletext-decoration underlineall materialsspanspan by midnight on the closing date, by using any 1 of the following options spanppspanspanppspanbullspanspan spanspanMail to spanspanHUMAN RESOURCES, P. O. Box 12189, Salem, OR 97309 spanspanapplications will be accepted if postmarked by the deadline date spanppspanbullspanspan spanspanFax to [removed phone], ATTN Human Resourcesspanppspanbullspanspan spanspanEmail application to human.resourcesnwsds.orgspanppspanbullspanspan spanspanDeliver in person to 3410 Cherry Avenue NE, Salem, ATTN Human Resourcesspanppspanspanppspanspanpp styletext-align centerspanThe mission of NorthWest Senior and Disability Services spanpp styletext-align centerspanis to assist older persons and people with disabilities spanpp styletext-align centerspanin making and implementing choices spanpp styletext-align centerspanthat maximize their independence and quality of life.spanppspanspanspanspanpp styletext-align centerspanEqual Opportunity Employerspanppspanspanpp styletext-align centerspanspanspanCustomer Service spanspanspanspanspanspanProfessionalismspanspanspanspanspanspan Positive Attitudespanpp styletext-align centerspanspanpp styletext-align centerspanspanpp styletext-align centerspanspanpp styletext-align centerspanNorthWest Senior Disability Servicesspanpp styletext-align centerspanJob Descriptionspanpp styletext-align centerspanspanpp styletext-align centerspan styletext-decoration underlineServices Managerspanpp styletext-align centerspanspanppspan styletext-decoration underlinePURPOSE OF JOBspanppspanResponsible for managing specific Units within the Agency to ensure that service delivery within that Unit is meeting client needs within the Agency mission, values and regulations. spanppspanspanppspan styletext-decoration underlineESSENTIAL OUTCOMESspanppspanManages an assigned Unit of the Agency by spanspanensuring that service delivery in Unit is meeting client needs within the Agency mission, values and regulations. Ensures that employees are trained in current policies and procedures in assigned area. Analyzes effectiveness of current programs recommending necessary changes required for services to meet mission, values, client needs and regulations. Develops and implement policies and practices as needed. spanspan styletext-decoration underlineAbilities, skills and knowledge requiredspanspan experience working with seniors and people with disabilities and knowledge of the issues experienced by these populations knowledge of assigned services and qualifications and best practices good research and analysis skills to determine program service quality and effectiveness knowledge of systems electronic and manual used in providing services.spanppspanspanppspanLeads with respect and integrity by spanspanembracing and exhibiting Agency mission and core values of customer service, professionalism and positive attitudes. Providing excellent customer service externally and internally through meeting deadlines, following through, interacting with others in a transparent, respectful and culturally appropriate manner and holding self and staff accountable for exhibiting the same behaviors. Collaborating with individuals, teams and others. Promoting two-way communication by engaging others, listening, providing feedback and expressing appreciation. Maintaining ethical standards. spanspan styletext-decoration underlineAbilities, skills and knowledge requiredspanspan Expertise to exhibit and communicate mission and core values. Excellent interpersonal and communication abilities including expertise to remain calm under adverse situations and same as above.spanppspanspanppspanSupports and contributes to Agencys longterm viability by spanspanparticipating in visioning and strategic planning and leading visioning and strategic efforts within unit. Promoting Agency goals and programs and enhancing the Aging and Disability Resource Connection model and collaboration between Coordinated Care Organization CCO and Long-term Care to develop and foster community partnerships and means of continuously improving delivery of services. Working together with other Service Managers to identify, develop and implement improvements in service delivery. spanspan styletext-decoration underlineAbilities, skills and knowledge requiredspanspan The expertise to understand, articulate and implement visioning and planning for the Unit, including how these services fit within the vision and mission of the Agency. spanppspanspanppspanProtects clients and reduces Agency risk byspanspan ensuring that assigned Unit services are in compliance with regulatory qualifications. Exhibiting excellent decision making and issue solving, especially when overseeing and guiding decisions on difficult and questionable situations. Working effectively with and keeping appropriate management, partners and others notified and involved in heightened and potentially liable situations. Serving as a Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulation. Maintaining and sharing info according to privacy regulations. Complying with ethical and professional standards. spanspan styletext-decoration underlineAbilities, skills and knowledge requiredspanspan Knowledge of applicable regulations, expertise to apply, articulate and ensure these are also being followed by Unit staff.spanppspanspanppspanProvides excellent customer service in a professional manner byspanspan applying the required knowledge and skills exhibiting good decision making exhibiting issue solving meeting quality standards in accuracy, timeliness exhibiting good work habits following policy and procedure working independently, seeking and offering assistance when neededspanspan exhibiting technology skillsspanspan related to the work needing to be done, ms word processing, spreadsheets, database, internet research, e-mail, IM, phones, copiers, assessment programs like CAPS, Oregon ACCESS, etc. exhibiting a positive attitude towards clients, co-workers and others.spanppspanspanppspan styletext-decoration underlineSECONDARY OUTCOMESspanppspanNone.spanppspanspanppspan styletext-decoration underlineSUPERVISORY RESPONSIBILITIESspanppspanBilingual Case Manager, Multi-lingual Eligibility Specialist, Multi-lingual Office Support Specialist, Case Manager, Eligibility Specialist, Office Support Specialist, others as assigned.spanppspanspanppspan styletext-decoration underlineQUALIFICATIONSspanppspanAny equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities required to perform the job will be considered however, the following is preferredspanppspanspanppspanbullspanspan spanspanBachelors degree in social sciences or related position.spanppspanbullspanspan spanspanPlus 4yrs of managerial experience and responsibility with social service programs.spanppspanbullspanspan spanspanExperience and knowledge of Services provided Medicaid, Oregon Project Independence, working in a similar capacity with vulnerable populations.spanspanspanppspanbullspanspan spanspanAbility to secure and maintain a drivers license valid in the state of Oregon, or an acceptable alternative means of transportation.spanppspanbullspanspan spanspanSuccessful completion of a experience investigation.spanppspanspanppspan styletext-decoration underlineWORK ENVIRONMENTPHYSICAL DEMANDSspanppspanThis job is performed in the office and in the field. spanppspanOffice workspanspan will be conducted using general office equipment and includes substantial sitting. Office work is performed primarily in a cubicle environment, with noise and interruptions. spanspanField work spanspanrequires travel to clients in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair. Field work requires driving an Agency car or employee car.spanppspanspanppspanThe essential outcomes requires regular sitting, talking, hearing, computer use frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25lbs.spanppspanspanppspanAs a manager, requires additional or irregular hours on occasion, and responding to emergency situations. Contact with the public in home or office environments may risk exposure to irrationalhostile behavior, contagious diseases, or contact with domestic animals.spanppspanspanppspanReasonable accommodation may be made to enable individuals with disabilities to perform the key functions. spanppspanspanp pspanClassification Services Managerspanp pspanPosition Number Variesspanp pspanSalary Range M 24spanp pspanFLSA Status Exemptspanp pspanUnit Long-term Care Servicesspanp pspanLocation Variesspanp pspanReports to Executive Director Programsspanp pspanUnion Status Non-Representedspanp pspanLast revision August, 2012spanp pspanspanp pspanspanppspanThis job details in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other duties as assigned, including work in other Agency Units or locations to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisors.spanppspanspanppspanRequirements are representative of min levels of knowledge, skills, and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.spanppspanspanpdivpspan styletext-decoration underlineQUALIFICATIONSspanppspanAny equivalent combination of education and experience, which demonstrates the knowledge, skills, and abilities required to perform the job will be considered however, the following is preferredspanppspanbullspan spanBachelors degree in social sciences or related position.spanppspanbullspan spanPlus four years of managerial experience and responsibility with social service programs.spanppspanbullspan spanExperience and knowledge of Services provided Medicaid, Oregon Project Independence, working in a similar capacity with vulnerable populations.span ppspanbullspan spanAbility to secure and maintain a drivers license valid in the state of Oregon, or an acceptable alternative means of transportation.spanppspanbullspan spanSuccessful completion of a experience investigation.spanpListing originally posted at http

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